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Overview

To use the WhatsApp Official API, you need to set up a payment method. This setup enables you to send message templates.

Requirements

  • Business Portfolio (BM): you need to have a business portfolio set up with the WhatsApp number already linked
  • Required permission: you’ll need to be an administrator or have the necessary permissions to configure payments on the relevant WhatsApp account

Step by step

Step 1 - Access your Meta account

Go to: business.facebook.com

Step 2 - Access the Business Portfolio (BM)

  • Click to select the Business Portfolio
  • Click to access this portfolio’s settings
Access Business Portfolio settings

Step 3 - Access the WABAs (WhatsApp Accounts)

  • Click WhatsApp Accounts
WhatsApp Accounts

Step 4 - Access the payment settings

  • Select the relevant account
  • Then select “Payment settings”
Payment settings

Step 5 - Access the payment method setup

  • Select the Payment methods menu item
Do not set this up through the Accounts option, as Meta’s system won’t be able to properly validate this method, causing invoice processing issues.
You need the required permissions to make changes on this screen.
Payment methods

Step 6 - Add a payment method

  • Click Add to start the payment method setup process
Add payment method

Step 7 - Fill in the country and currency

  • Set the country to Brazil
  • Select US dollar (USD) as the currency. This is required because Meta uses the dollar as the base currency, but it converts to Brazilian reais on your card’s invoice afterward
  • Then click Next
Fill in country and currency

Step 8 - Fill in the card details

  • Fill in all the card details and click Save
  • Since processing happens in dollars, the card needs to be enabled for international purchases
  • The amount charged will be based on the dollar exchange rate on the day the invoice closes
Fill in card details

Step 9 - Add the card to the WhatsApp Business account

  • After entering a card, click the WhatsApp Business Accounts tab
  • Then click Add payment method
  • Add the card you previously registered and link it to complete the process
Link card to WhatsApp Business account