What is a channel?
In , a channel represents a connection to WhatsApp via the Meta Official API. Each channel is linked to a WhatsApp Business phone number. For example, connecting the number+55 11 99999-9999 creates a channel with a unique channelId used in all API calls.
The channelId is the unique identifier for the channel and is used in all API calls to send free messages, templates, webhooks, etc.
Supported platform
| Platform | Type | Status |
|---|---|---|
| WhatsApp (Meta Official API) | META_WHATSAPP | Available |
Flow to get started
Generate your credentials
If you haven’t already, generate your Public Key and Secret Key at Authentication.
Create the channel
Create a new channel via the Dashboard or via API using the Create channel endpoint.
Connect the channel
Use the SDK + API connection flow, which integrates with the official Meta authentication.
Activate subscription (ENTERPRISE accounts)
Partners and resellers with the ENTERPRISE role must activate the channel subscription via Subscribe channel before use.
Send messages
With the channel connected, use the
channelId to send free messages (within the 24h window) or templates (outside the window).Channel endpoints
Create channel
Create a new channel via API.
Connect channel
Connect a channel via Meta SDK + API.
Disconnect channel
Permanently disconnect a channel.
Subscription management (ENTERPRISE)
The subscription endpoints below require the ENTERPRISE role on your account. Contact support to enable it.
Subscribe channel
Activate a channel subscription or add it to an existing one.
Cancel subscription
Cancel a channel subscription programmatically.