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Overview

After creating your Business Portfolio, you need to verify it to unlock all the features of the WhatsApp Official API. This guide walks you through the full verification process.

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Step 1: Go to the site

Go to: business.facebook.com After accessing the site in the relevant portfolio, go to the WhatsApp Accounts menu screen.
Access WhatsApp Accounts

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Step 2: Access the screen to start the review

Click Security Center.
Security Center

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Step 3: Select the verification use case

Before starting verification, choose the Set up a WhatsApp Business account use case.
Select use case

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Step 4: Start verification

After choosing a use case, click Start verification.
Start verification
After that, a modal will open. Click Start.
Start verification modal

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Step 5: Fill in the business information

  • Set which country the business is located in
  • Set the business type (Corporation, sole proprietorship, partnership, etc.)
  • Indicate whether your business has a legal registration
  • For Brazilian businesses, provide a valid CNPJ
  • Enter the business’s legal name as registered
  • Enter the business’s valid address
  • Enter a valid business contact phone number
  • Enter the business’s official website

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Step 6: If Meta can’t find the business registration

If Meta can’t find a registration for the business, it will ask you to upload documents proving the business exists. Before that, though, it will ask you to select a way to confirm your connection to the business.
Confirm connection to the business

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Step 7: Upload documents

You’ll need to submit a document proving the business actually exists. Verify the business’s legal name: some documents are recommended: Articles of Incorporation, National Registry of Legal Entities (CNPJ) document, and Individual Micro-Entrepreneur (MEI) certificate.
Upload business documents
Verify address or phone number: it’s important to submit a document that contains the business’s legal name and phone number or address (it can’t be expired).

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Step 8: Track your request

After going through all these steps requested by Meta, you’ll need to track the progress of the verification. This can be done directly within the Security Center section.
  • This process can take a few days
  • If Meta has any pending items, it will send a notification with instructions on how to proceed (if your request is rejected, review the points Meta raised and try again)
Important notes:
  • Submit official documents that are legible and good quality, as this makes it easier for Meta to review
  • The business information needs to be correct and up to date