Number migration

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Overview

This process is necessary if you’re currently using another provider, since Meta only allows a single provider to be active for a given number at a time.

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Requirements

• Business Portfolio (BM): you need to have a business portfolio set up with the WhatsApp number already linked
• Number with another provider: the number needs to be connected with another provider

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Step by step

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Step 1 - Disconnect the number from the provider

• You’ll need to log in to the other provider and disconnect your number

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Step 2 - Access your Meta account

• Go to: business.facebook.com

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Step 3 - Access the Portfolio settings

• Click the relevant Business Portfolio (BM)
• Click to access the BM’s settings

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Step 4 - Select the WhatsApp account

• Click WhatsApp Accounts
• Click the relevant account you want to remove the old provider from

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Step 5 - Look for the “Partners” option

• After clicking the relevant account, click Partners

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Step 6 - Remove the partner’s access

• Next to the provider you want to remove, click Manage

• After that, a modal will open. Click Remove Access

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Step 7 - Connection in Hub Message

After removing the old provider’s access, you’ll now be able to connect through .