Payload structure - Hub Message

Event envelope

Every request sent to your webhook has the following top-level structure:

{
  "message": { ... },
  "messageEventType": "NEW_MESSAGE"
}

Field	Type	Description
`message`	object	Complete message object
`messageEventType`	string	Event type — currently `"NEW_MESSAGE"` for all message events

Common message fields

All payloads share the same fields in the message object, regardless of content type:

Field	Type	Description
`_id`	string	Unique message ID
`tenant`	string	Workspace ID
`tenant_owner`	string	Workspace owner email
`channel_id`	string	ID of the channel that received/sent the message
`created_by`	string	Internal message origin
`created`	number	Creation timestamp (epoch ms)
`metadata.from_api`	boolean	`true` when sent via API
`metadata.from_me`	boolean	`true` when sent by the business; `false` when received from the contact
`metadata.middleware`	string	Channel platform (e.g. `"META_WHATSAPP"`)
`metadata.forwarded`	boolean	`true` if the message was forwarded
`sender.identifier`	string	Identifier of the sender
`sender.name`	string	Name of the sender
`recipient.identifier`	string	Recipient phone number (country code + area code + number)
`contents`	array	Text and interactive message contents
`attachments`	array	Media attachments (image, audio, video, sticker)
`webhook_processed`	boolean	Internal processing control flag

Content types

The field that differentiates the message type is the @class inside each item of contents or attachments, combined with the type field.

TEXT — Text message

The content is in contents[0] with type: "TEXT".

{
  "message": {
    "_id": "019E6F1A93FE78DCB54332F9FF0CCAE7",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980473342,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980473342
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [
      {
        "@class": ".TextContent",
        "identifier": "019E6F1A93FE78DCB542303FF18D389A",
        "internal_information": {},
        "message": "Hello! We have incredible news waiting for you.",
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A93FE78DCB5418E8D9D007FFB",
            "integration_message_ids": [],
            "moment": 1779980473342,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "TEXT"
      }
    ],
    "attachments": [],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

IMAGE — Image with caption

The attachment is in attachments[0] with type: "IMAGE". The caption field is optional.

{
  "message": {
    "_id": "019E6F1A9553705584AD73DBA1F995A1",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980473683,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980473683
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [],
    "attachments": [
      {
        "@class": ".ImageAttachment",
        "caption": "Check out our exclusive product line!",
        "identifier": "019E6F1A9553705584AC33FB12CBAE6B",
        "internal_information": {},
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A9553705584AB3D1D8510E8C3",
            "integration_message_ids": [],
            "moment": 1779980473683,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "thumbnail_url": "https://example.com/image-thumb.png",
        "type": "IMAGE",
        "url": "https://example.com/image.png"
      }
    ],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

AUDIO — Voice message

The attachment is in attachments[0] with type: "AUDIO".

{
  "message": {
    "_id": "019E6F1A96A7748489ECA59E6DCD8D63",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980474023,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980474023
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [],
    "attachments": [
      {
        "@class": ".AudioAttachment",
        "identifier": "019E6F1A96A7748489EBB11ED108DB51",
        "internal_information": {},
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A96A7748489EAC89D6BDBDD8A",
            "integration_message_ids": [],
            "moment": 1779980474023,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "AUDIO",
        "url": "https://example.com/audio.mp3"
      }
    ],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

VIDEO — Video with caption

The attachment is in attachments[0] with type: "VIDEO". The caption field is optional.

{
  "message": {
    "_id": "019E6F1A97F57A7BAFA0AF6D2ED9EA55",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980474357,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980474357
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [],
    "attachments": [
      {
        "@class": ".VideoAttachment",
        "caption": "Watch and discover how we can help you!",
        "identifier": "019E6F1A97F57A7BAF9F8945CDF9F269",
        "internal_information": {},
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A97F57A7BAF9E16EF4D180B18",
            "integration_message_ids": [],
            "moment": 1779980474357,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "VIDEO",
        "url": "https://example.com/video.mp4"
      }
    ],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

STICKER — Sticker

The attachment is in attachments[0] with type: "STICKER". The URL points to a .webp file.

{
  "message": {
    "_id": "019E6F1A9A8D74A097E650D75365502A",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980475021,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980475021
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [],
    "attachments": [
      {
        "@class": ".StickerAttachment",
        "identifier": "019E6F1A9A8D74A097E504E363C5809F",
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A9A8D74A097E4782F3FA0D805",
            "integration_message_ids": [],
            "moment": 1779980475021,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "STICKER",
        "url": "https://example.com/sticker.webp"
      }
    ],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

CONTACT_ARRAY — Contact(s)

The content is in contents[0] with type: "CONTACT_ARRAY". The contacts array can contain multiple contacts, each with first_name, last_name, name, and phones.

{
  "message": {
    "_id": "019E6F1A994975239E609D161623D3AD",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980474697,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980474697
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [
      {
        "@class": ".ContactArrayContent",
        "contacts": [
          {
            "@class": ".ContactContent",
            "first_name": "Ryan",
            "identifier": "019E6F1A994975239E5E5BAF8C833D29",
            "last_name": "Andrade",
            "name": "Ryan Andrade",
            "phones": ["5544997294496"],
            "type": "CONTACT"
          }
        ],
        "identifier": "019E6F1A994975239E5FB79A31BFC0D8",
        "internal_information": {},
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A994975239E5D8A8C150F9F59",
            "integration_message_ids": [],
            "moment": 1779980474697,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "CONTACT_ARRAY"
      }
    ],
    "attachments": [],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

INTERACTIVE_BUTTON — Quick reply buttons (text)

The content is in contents[0] with type: "INTERACTIVE_BUTTON". The field internal_information.mediaButtonType indicates the attached media type: "TEXT" when there is no media.

{
  "message": {
    "_id": "019E6F1A9D797F86B18E80700C3F22BD",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980475768,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980475768
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [
      {
        "@class": ".InteractiveButtonContent",
        "buttons": [
          {
            "@class": "com.arkansas.littlerock.core.domain.content.ButtonContent",
            "id": "1",
            "identifier": "019E6F1A9D78704094E6BF55E8608F62",
            "title": "Excellent",
            "type": "BUTTON"
          },
          {
            "@class": "com.arkansas.littlerock.core.domain.content.ButtonContent",
            "id": "2",
            "identifier": "019E6F1A9D78704094E7458F381C4760",
            "title": "Good",
            "type": "BUTTON"
          },
          {
            "@class": "com.arkansas.littlerock.core.domain.content.ButtonContent",
            "id": "3",
            "identifier": "019E6F1A9D78704094E8F88F236F2BDB",
            "title": "Average",
            "type": "BUTTON"
          }
        ],
        "identifier": "019E6F1A9D797F86B18D0DE8252112B4",
        "internal_information": { "mediaButtonType": "TEXT" },
        "message": "How was your experience with us?",
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A9D78704094E5ED1463943EF7",
            "integration_message_ids": [],
            "moment": 1779980475768,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "INTERACTIVE_BUTTON"
      }
    ],
    "attachments": [],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

INTERACTIVE_BUTTON — Quick reply buttons (with image)

When internal_information.mediaButtonType is "IMAGE", the thumbnail field contains the URL of the image displayed above the buttons.

{
  "message": {
    "_id": "019E6F1A9DDA7B3B92E8EF5955A33D3A",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980475864,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980475866
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [
      {
        "@class": ".InteractiveButtonContent",
        "buttons": [
          {
            "@class": "com.arkansas.littlerock.core.domain.content.ButtonContent",
            "id": "1",
            "identifier": "019E6F1A9DDA7B3B92E55FED919D3B46",
            "title": "I'm interested",
            "type": "BUTTON"
          },
          {
            "@class": "com.arkansas.littlerock.core.domain.content.ButtonContent",
            "id": "2",
            "identifier": "019E6F1A9DDA7B3B92E65ED03B1AA85C",
            "title": "No, thanks",
            "type": "BUTTON"
          }
        ],
        "identifier": "019E6F1A9DDA7B3B92E70CADB0034C76",
        "internal_information": { "mediaButtonType": "IMAGE" },
        "message": "Special offer just for you! Grab it before it's gone.",
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A9DDA7B3B92E43ADD4BB2FCE6",
            "integration_message_ids": [],
            "moment": 1779980475866,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "thumbnail": "https://example.com/image.png",
        "type": "INTERACTIVE_BUTTON"
      }
    ],
    "attachments": [],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

INTERACTIVE_ACTION — Action buttons (URL and call)

The content is in contents[0] with type: "INTERACTIVE_ACTION". Each button in buttons has its own type: "URL" or "CALL". The header and footer fields are optional.

{
  "message": {
    "_id": "019E6F1A9BD8708EA5C67A9DBB071E68",
    "tenant": "019DCEB3E93B7077B2447616B6DC8B91",
    "tenant_owner": "email@hubmessage.io",
    "channel_id": "019E4C54B1B375A28970B605CA9B03C3",
    "created_by": "BARLING",
    "created": 1779980475352,
    "metadata": {
      "@class": ".Metadata",
      "forwarded": false,
      "from_api": true,
      "from_me": true,
      "middleware": "META_WHATSAPP",
      "moment": 1779980475352
    },
    "sender": {
      "@class": ".Sender",
      "identifier": "BARLING_SYSTEM",
      "name": "Barling System"
    },
    "recipient": {
      "@class": ".Recipient",
      "identifier": "5544936181064",
      "name": "5544936181064"
    },
    "contents": [
      {
        "@class": ".InteractiveActionContent",
        "action": {
          "@class": ".ActionContent",
          "identifier": "019E6F1A9BD8708EA5C4EFD19090B043",
          "type": "BUTTON"
        },
        "buttons": [
          {
            "@class": ".ButtonActionContent",
            "id": "1",
            "identifier": "019E6F1A9BD8708EA5C05038542872ED",
            "title": "Visit our website",
            "type": "URL",
            "url": "https://www.hubmessage.io"
          },
          {
            "@class": ".ButtonActionContent",
            "id": "2",
            "identifier": "019E6F1A9BD8708EA5C1D19DAE30D4D0",
            "phone": "5544997294496",
            "title": "Talk to us",
            "type": "CALL"
          }
        ],
        "footer": {
          "@class": ".FooterContent",
          "identifier": "019E6F1A9BD8708EA5C315998956AE77",
          "message": "Choose an option",
          "type": "BUTTON"
        },
        "header": {
          "@class": ".HeaderContent",
          "identifier": "019E6F1A9BD8708EA5C2D3033640052B",
          "message": "Hub Message",
          "type": "BUTTON"
        },
        "identifier": "019E6F1A9BD8708EA5C5ACAB2DFBD176",
        "internal_information": {},
        "message": "How can we help you?",
        "state_items": [
          {
            "@class": ".StateItem",
            "identifier": "019E6F1A9BD8708EA5BF766A2E8F53A3",
            "integration_message_ids": [],
            "moment": 1779980475352,
            "state": { "@class": ".Pending", "name": "PENDING" }
          }
        ],
        "type": "INTERACTIVE_ACTION"
      }
    ],
    "attachments": [],
    "actions": [],
    "webhook_processed": false
  },
  "messageEventType": "NEW_MESSAGE"
}

Type summary

`type`	Location	Key field(s)
`TEXT`	`contents[0]`	`message`
`IMAGE`	`attachments[0]`	`url`, `caption` (optional), `thumbnail_url`
`AUDIO`	`attachments[0]`	`url`
`VIDEO`	`attachments[0]`	`url`, `caption` (optional)
`STICKER`	`attachments[0]`	`url` (`.webp`)
`CONTACT_ARRAY`	`contents[0]`	`contacts[]` with `name`, `phones`
`INTERACTIVE_BUTTON`	`contents[0]`	`message`, `buttons[]`, `thumbnail` (when `mediaButtonType: "IMAGE"`)
`INTERACTIVE_ACTION`	`contents[0]`	`message`, `buttons[]` with `type: "URL"\|"CALL"`, `header`, `footer`

​Event envelope

​Common message fields

​Content types

​TEXT — Text message

​IMAGE — Image with caption

​AUDIO — Voice message

​VIDEO — Video with caption

​STICKER — Sticker

​CONTACT_ARRAY — Contact(s)

​INTERACTIVE_BUTTON — Quick reply buttons (text)

​INTERACTIVE_BUTTON — Quick reply buttons (with image)

​INTERACTIVE_ACTION — Action buttons (URL and call)

​Type summary