> ## Documentation Index
> Fetch the complete documentation index at: https://developer.hubmessage.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Number migration

> Learn how to migrate a number from another provider to the Official API in Hub Message

export const frontendUrl = 'https://app.hubmessage.io';

export const projectName = 'Hub Message';

## Overview

This process is necessary if you're currently using another provider, since Meta only allows a single provider to be active for a given number at a time.

## Requirements

* **Business Portfolio (BM)**: you need to have a business portfolio set up with the WhatsApp number already linked
* **Number with another provider**: the number needs to be connected with another provider

## Step by step

### Step 1 - Disconnect the number from the provider

* You'll need to log in to the other provider and disconnect your number

### Step 2 - Access your Meta account

* Go to: [business.facebook.com](https://business.facebook.com/)

### Step 3 - Access the Portfolio settings

* Click the relevant Business Portfolio (BM)
* Click to access the BM's settings

<Frame>
  <img src="https://mintcdn.com/hubmessage-2b5e33d5/IO7XX-F8J3cnZZV0/images/migrar-1.png?fit=max&auto=format&n=IO7XX-F8J3cnZZV0&q=85&s=b9878290a2881161a50cfa4123737384" alt="Access Business Portfolio settings" width="685" height="589" data-path="images/migrar-1.png" />
</Frame>

### Step 4 - Select the WhatsApp account

* Click **WhatsApp Accounts**
* Click the relevant account you want to remove the old provider from

<Frame>
  <img src="https://mintcdn.com/hubmessage-2b5e33d5/IO7XX-F8J3cnZZV0/images/migrar-2.png?fit=max&auto=format&n=IO7XX-F8J3cnZZV0&q=85&s=6af338c43accd850161f0ac81ecf3d0d" alt="Select WhatsApp account" width="1511" height="524" data-path="images/migrar-2.png" />
</Frame>

### Step 5 - Look for the "Partners" option

* After clicking the relevant account, click **Partners**

<Frame>
  <img src="https://mintcdn.com/hubmessage-2b5e33d5/IO7XX-F8J3cnZZV0/images/migrar-3.png?fit=max&auto=format&n=IO7XX-F8J3cnZZV0&q=85&s=9dd997f58c69268520141d17321386b3" alt="Access the Partners tab" width="1496" height="517" data-path="images/migrar-3.png" />
</Frame>

### Step 6 - Remove the partner's access

* Next to the provider you want to remove, click **Manage**

<Frame>
  <img src="https://mintcdn.com/hubmessage-2b5e33d5/IO7XX-F8J3cnZZV0/images/migrar-4.png?fit=max&auto=format&n=IO7XX-F8J3cnZZV0&q=85&s=88321dd641c3d0f8842e43e51f6a8697" alt="Manage partner" width="1506" height="488" data-path="images/migrar-4.png" />
</Frame>

* After that, a modal will open. Click **Remove Access**

<Frame>
  <img src="https://mintcdn.com/hubmessage-2b5e33d5/IO7XX-F8J3cnZZV0/images/migrar-5.png?fit=max&auto=format&n=IO7XX-F8J3cnZZV0&q=85&s=cd993bb0dcf2aeb33fe9768ee3861d6e" alt="Remove partner access" width="1198" height="603" data-path="images/migrar-5.png" />
</Frame>

### Step 7 - Connection in Hub Message

After removing the old provider's access, you'll now be able to connect through {projectName}.

<Note>
  Make sure the number has been properly disconnected from the previous provider before starting the connection in Hub Message, to avoid conflicts during the process.
</Note>